Grievance Resolution Process
The Indian Embassy and Consulates aim to provide efficient consular services to those in need. Here's a comprehensive guide on how to address complaints, provide feedback, and seek assistance related to various consular services.
Complaints Contacts
For specific complaints relating to services such as visas, renunciation certificates, passports, police clearance certificates, Overseas Citizenship of India (OCI) cards, and miscellaneous services, dedicated email addresses have been set up at respective consulates. For instance, the Consulate General of India in Chicago provides separate emails like for visa issues, for passport services, and for OCI-related complaints.
Outsourced Service Contact
Application processing and service status for visas, OCI, renunciation, and similar services that are outsourced to VFS Global should be directed to VFS Global directly. Complaint and feedback mechanisms for these outsourced services are usually through the VFS helpline numbers (e.g., +1 800 320 9693) and their local application centers.
Inquiry Protocol
Consulates generally do not respond to inquiries regarding service status or complaints unless there are significant delays beyond specified processing times. This is to avoid unnecessary follow-ups.
Emergency Contact
Emergency or urgent issues should be directed to specific emergency helpline numbers provided by the Consulates.
Feedback & Service Research
While there is no explicit public feedback program detailed, feedback is gathered via complaints/suggestions channels. The Embassy and Consulates monitor service quality and collect feedback through these channels to improve service delivery.
Additional Information
For complaints, feedback, and suggestions about consular services, you can use an online feedback form or write to the Embassy. The address for sending written complaints is provided on the Embassy's website.
The Embassy also conducts customer satisfaction research with partner research agencies. If you have sought consular assistance overseas and provided your contact details, you may be asked to take part in customer satisfaction research.
UK Visas and Passports
It is important to note that the Consular Directorate within the Foreign, Commonwealth & Development Office is not responsible for UK visas or British passports. For complaints about UK visas, contact UK Visas and Immigration. For complaints about British passports, contact HM Passport Office.
For queries or feedback on UK visa services provided in Fiji, visit the UK visas website. The Customer Interaction Team does not handle complaints or queries related to UK visas or British passports.
By following this guide, you now have a clear understanding of how to address complaints, provide feedback, and seek assistance related to consular services at the Indian Embassy and Consulates.
- To report issues or provide feedback about your home-and-garden lifestyle, such as visa, OCI card, passport, or police clearance certificates, you can use the dedicated email addresses set up at the respective consulates or contact VFS Global directly as some services are outsourced to them.
- If you wish to share your thoughts about the service quality provided by the Indian Embassy and Consulates, you can use the online feedback form or write to the Embassy, or even participate in customer satisfaction research conducted by partner research agencies if you have sought consular assistance overseas.
